Jordan
This privacy policy concerns what we collect when you use our website. In collecting this information, we are acting under the legal definition of as a “data controller”. As such, we hereby provide you with information about us, why we collect the data and how we use it, and about your rights.
Bank of Jordan is a national financial banking institution with a long and proud history in the country. It was one of the first banks to be established in Jordan in 1960 and carries the name of its home. From the very beginning, the bank has adopted a sustainable development and improvement approach for all its financial and banking activities and operations. It has kept up with accelerating developments witnessed by the banking industry, both nationally and internationally. The bank has also participated in enhancing the investment sector and promoting economic development in Jordan and the countries in which the bank operates through its comprehensive banking products and services that fulfill client needs and requirements across all categories, including individuals, corporate clients and institutions. It has further effectively participated in national development projects as well as private sector projects.
The Data Protection Officer is responsible to ensure that our bank processes the personal data of its staff, customers, providers, or any other individuals (also referred to as data subjects) in compliance with the applicable data protection rules.
Contact Details
Email: DPO@BankOfJordan.com.jo
Telephone: +962 6 560 9200
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties.
When you use our website/Application, you are trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control. This information is usually such as cookies. Learn more about our cookie policy
When you submit an enquiry via our website, Social Media, Paid advertisement or call center, we ask you for your full name, contact telephone number, Date of Birth, P.O Box, and Mother Name, as well as the request details. Please be aware that all information given to our call center agents and customers conversations are recorded on our systems and are protected in accordance with the GDPR data protection law. By proceeding, you are approving that Bank of Jordan may save or process your personal data.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our interest in providing full information about our services and/or products and our desire to best serve you
Your enquiry processed and stored in our databases and will not be shared unless it applies with Data Privacy rules and regulations.
We collect personal data to manage our customer relationship with you, target marketing and develop products and services according to our customers' preferences.
Here is a more detailed look at the information we may collect. The information described below is, of course, in addition to any personal data we are required by law to process in any given situation.:
The data collected by us includes :
We will only use your information where we have your consent, or we have other lawful reasons for using it. Unless stated otherwise below, we will use your personal information on the basis that it is within our legitimate interests in operating and maintaining the site and providing you with site functionality and related services. We may use information provided or obtained via this site to:
We also use information to meet our regulatory and compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities that BOJ Group is subject to if instructed by such regulatory. This may include using it to help detect or prevent crime (including terrorism financing, money laundering and other financial crimes). We will only do this on the basis that it is needed to comply with a legal obligation, it is in our legitimate interests and that of others or to prevent or detect unlawful acts.
We collect and process your Personal Data with your explicit consent, except in cases where such processing is required to comply with applicable regulatory standards or is deemed a legitimate aspect of our banking operations as a financial institution.
At BOJ, we understand the importance of your privacy and the importance of obtaining your consent for the processing of personal data. We want to assure you that when you provide consent, it is freely given, specific, and informative. You have the right to withdraw your consent at any time, your trust is paramount to us, and we strive to uphold. With us, you can have confidence that your personal data is handled with the utmost care and respect for your privacy and your rights.
We may share your information in order to provide you with products or services you have requested (for example, if they’re not provided by the BOJ entity operating this site), if we have a legitimate interest in doing so (for example, to manage risk, verify your identity, to combat fraud, abuse of our site or services), or where you’ve agreed to us doing so.
We may share your information with others including: other BOJ Group entities and any of our service providers; anyone else whose products and services you’ve requested; anyone who we are under an obligation to disclose information to or where it is in the public interest (for example to prevent or detect fraud, abuse of our site or services). If the information is incorrect, or we suspect any fraud, then we will have to pass this on to fraud prevention and law enforcement agencies.
Your rights as a client
By law, you can ask us what information we hold on you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased, subject to local law requirements.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
You can exercise your rights at any time you wish to exercise them. You can send an email to our Data Protection Officer (DPO) and include the following information:
Which right do you want to exercise?
Which of the data that you have previously consented to processing do you want to address?
explain to the best of your ability what do you want us to do?
To the best of your ability, explain why you are you submitting this request
Your signature
Your name as it is registered in Bank of Jordan
The date of submission
At Bank of Jordan, we prioritize security and privacy for all our customers. As part of our commitment to ensuring the safety of your information, we kindly ask for your cooperation in verifying your identity for each request.
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Compliance department via their website at https://bankofjordan.com/en/complaints-2
We regularly review and, if appropriate, update this privacy policy from time to time, as our services and use of personal data evolves. If we want to make use of your personal data in a way that we have not previously identified, we will alert you to this new use , and ask for your consent if legally required.
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