At Bank of Jordan, we are committed to our corporate values ​​and to the principles of good corporate governance, and we strive to uphold the highest standards of integrity and accountability to maintain a healthy and positive work environment.

 Accordingly, the Bank welcomes any complaints that would guide us in correcting the wrong or detecting breaches to promote and protect our values ​​by reporting any misconduct through one of the following channels:

First Channel (Customer Complaints):

 If the issue you are reporting is related to a complaint about any of the Bank’s products or the level of services provided, whether by the employees or the automated systems in use, please visit this link complainthandling@bankofjordan.com.jo and fill in the details of your complaint. You are free to send your complaint anonymously or reveal your identity if you wish to do so.

 Second Channel (Violations)

 If the issue you are reporting is related to any financial or administrative violations, except for what is mentioned in Channel One, such as financial and administrative corruption, violation of laws and legislation, or any case of misconduct, whether it occurred in the past or is currently occurring or is likely to occur in the future, please visit this link whistleblow@bankofjordan.com.jo and fill in the details of your complaint. You are free to send your complaint anonymously or reveal your identity if you wish to do so.