Bank of Jordan - Branches Complaints

Branches Complaints

At Bank of Jordan, we strive for excellence in providing the highest levels of customer service, we would like to inform you that if you are not satisfied with any of our services and products provided to you or if you have any suggestions, you can inform us by filling in the form below:

Name

Phone Number

Complaints / Suggestions

Or contact us through any of the following communication channels:

Direct contact at 0096265692572 or the toll-free number 080022335.
Email: complainthandling@bankofjordan.com.jo
The complaints phone designated for this at the bank’s branches.
Personal visit to the General Administration building.
Fax: 0096265600918.

A special unit has been allocated to the Bank to receive and handle customer complaints, which will process the complaint within 10 days, which may be extended according to the nature of the complaint, provided that it does not exceed 30 working days from receiving the complaint.

*In the event that the customer is not satisfied with the provided response by Bank of Jordan “Customer Complaints Unit”, the customer has the right to reach out to the Central Bank of Jordan or the law. Central Bank of Jordan can be contacted using the following link: www.cbj.gov.jo